Sustainability management

Employees discuss around the table on sustainable projects with model wind turbine blades

The governance of sustainability

Our Corporate Governance system is based on the principles of integrity and transparency and reflects our willingness to integrate sustainability into our business model and corporate strategy.  We identify sustainable success as the objective that guides the actions of the board of directors and is achieved in the creation of long-term value for the benefit of shareholders, taking into account the interests of other stakeholders relevant to the company. Eni’s Board of Directors plays a central role in the management of issues related to climate change and sustainability issues; its activities are supported by the Sustainability and Scenarios Committee (CSS) and by specific Committees.

Board of Directors
  • the Corporate Governance system;
  • the fundamental lines of the organisational, administrative and accounting set-up and the guidelines of the internal control and risk management system;
  • the strategic lines and the objectives, pursuing their sustainable success and monitoring their implementation, as proposed by the CEO.
It reviews or approves:
  • the fundamental outlines of the internal Regulatory System and the main corporate regulatory instruments;
  • the main risks, including socio-environmental ones;
  • the Policy for the Remuneration of Directors and managers with strategic responsibilities;
  • financial and non-financial reporting.
Chief Executive Officer Chairman
  • The person in charge of managing the Company, without prejudice to the tasks reserved to the Board;
  • Implements the resolutions of the BoD, informs and submits proposals to the BoD and to the Committees.
  • Central role in the internal control and risk management system;
  • Steers the BoD’s activities and ensures that Directors are trained on sustainability matters.

Sustainability and Scenarios Committee Control and Risk Committee Remuneration Committee Nomination Committee
It has propositional and advisory functions with respect to the BoD on issues relating to the integration of strategy, development scenarios and business sustainability, particularly in terms of climate transition and the protection of human rights. It supports the BoD in evaluations and decisions relating to the internal control and risk management system, and in particular in the quarterly review of the main risks, including ESG risks, and the approval of periodic financial and non-financial reports. It informs, makes proposals and provides advice to the Board of Directors on remuneration topics, and in this context proposes annual and longterm incentive systems, defining their objectives, also supporting the guidelines adopted on sustainability issues. It supports the BoD in the appointments, in the periodic assessments of the directors’ requirements and in the self-assessment process, formulating opinions to the BoD on the composition of the BoD and of its Committees also with respect to required competencies.

Eni’s Model

Eni’s Corporate Governance has a traditional structure and is founded on the principles of integrity, transparency and fairness.

The relationship with stakeholders

Integrity, upholding the rule of law, traceability, inclusiveness and respect for human rights are some of the principles that guide us in building long-term relationships in the countries where we operate. Continuous dialogue and the sharing of our choices are fundamental elements of the strategy and affect all company departments and roles. To strengthen mutual trust, we use the company's Stakeholder Management System (SMS), which maps over 5,300 stakeholders according to relevance in the territories in which we operate. The SMS application not only tracks requests and complaints received, but also takes into account the response actions taken by Eni, with the aim of resolving requests and complaints in a timely manner.

Stakeholder engagement activities

Below is a list of our main stakeholders. Click on the infographic to discover some of the main activities.

The collection and handling of complaints

Grievances are complaints or claims raised by an individual or a group of individuals relating to actual or perceived, current, ongoing or potential accidents or damages or other environmental or social impacts caused by the company's operational activities. Eni has defined its own Grievance Mechanism (GM) to receive, investigate, respond to and resolve complaints or grievances in a timely, fair and consistent manner. The Grievance Mechanism is a key component of building trust-based relationships with stakeholders, as it allows for the early identification of potential elements of disagreement, thus enabling the reduction of business risks. Eni's GM is based on the International Guidelines on the subject (published by IPIECA) and has been active in all subsidiaries since 2016.

Host communities are informed about the opportunity and ways to make complaints and inquiries about Eni's activities. In some locations, there are Community Liaison Officers, whose task is to help gather evidence to prevent potential grievances by listening directly and continuously to members of the host communities.

In 2022, Eni received 141 complaints, of which 61 (or 43%) have already been resolved. Most of the grievances concerned community relations and environmental aspects, land management, employment development and economic diversification. 

Complaints received by theme

Grievances received by Eni's subsidiaries are classified into more than 200 sustainability topics within the company's SMS management system.


Grievances by topic (a)

2020 2021 2022
Access to energy 5 1 1
Land Management
8 12 16
Education 3 1 1
Employment 21 8 11
Infrastructure 4 3 0
Community management 7 25 30
Suppliers managament/Agreements 8 9 5
Partnership 0 3 0
Social and economic impacts 3 2 0
Economic diversification 2 1 8
Environmental management 31 18 15
Other 8 17 13

(a) The grievances received by Eni’s subsidiaries are classified into over 200 sustainability themes, within the corporate management system (SMS - Stakeholder Management System). The consistency of the various grievance themes may vary from one year to the next, both in terms of type and number.

Eni for 2022. How we support development and carbon neutrality

In the sustainability report, goals, strategies, projects, results for a fair and inclusive energy transition. Browse the interactive special and download the full document.

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