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Through our corporate governance system and stakeholder relations we create long-term value.
Our Corporate Governance system is based on the principles of integrity and transparency and reflects our willingness to integrate sustainability into our business model and corporate strategy. We identify "sustainable success" as the objective that guides the actions of the board of directors and is achieved in the creation of long-term value for the benefit of shareholders, taking into account the interests of other stakeholders relevant to the company. Eni’s Board of Directors plays a central role in the management of issues related to climate change and sustainability issues; its activities are supported by the Sustainability and Scenarios Committee (CSS) and by specific Committees.
Fairness, legality, traceability, respect for human rights, inclusion, gender equality, protection of the environment and of local communities are some of the principles that guide us in building long-term relationships in the countries where we operate. Continuous dialogue and the sharing of our choices are fundamental elements of our strategy and affect all company functions and roles, which employ various methods and levels of stakeholder engagement (including workshops, consultations, training programmes and partnerships). To strengthen mutual trust, we use the company's Stakeholder Management System (SMS), which maps over 7,400 stakeholders according to relevance in the areas where we operate. The SMS application not only tracks requests and complaints received, but also supports the development of engagement strategies and the management of issues raised, with the aim of resolving enquiries and complaints promptly. The document below provides information on how each stakeholder category is engaged, with what purpose, and the outcomes of this dialogue.
See the list of main activities with our stakeholders.
Go to the tableGrievances are complaints or claims raised by an individual or a group of individuals relating to actual or perceived, current, ongoing or potential accidents or damages or other environmental or social impacts caused by the company's operational activities. Eni has defined its own Grievance Mechanism (GM) to receive, investigate, respond to and resolve complaints or grievances in a timely, fair and consistent manner and enable classification by topic and relevance, while monitoring progress and processing times. Furthermore, the confidentiality of the complaint’s content is safeguarded through appropriate measures designed to protect the complainant’s anonymity. The information gathered supports the analysis of any recurring issues and the adjustment of engagement strategies. The Grievance Mechanism is a key component of building trust-based relationships with stakeholders, as it allows for the early identification of potential elements of disagreement, thus enabling the reduction of business risks. Eni's GM is based on the International Guidelines on the subject (published by IPIECA) and has been active in all subsidiaries since 2016.
Host communities are informed about the opportunity and ways to make complaints and inquiries about Eni's activities. In some locations, there are Community Liaison Officer, whose task is to help gather evidence to prevent potential grievances by listening directly and continuously to members of the host communities. In the relevant countries, Eni also conducts quarterly reviews of the status of grievances, monitoring specific indicators. To ensure the effectiveness of the process, Eni constantly assesses the methods of access to and information about the mechanism. Once the analysis is complete, we share the proposed resolution with the complainant to gather any comments; in the event of dissatisfaction, we initiate a review process which may also involve third parties.
We also require our suppliers, contractors and sub-contractors to make their own grievance mechanism available to the workers and communities they interact with on behalf of Eni. During 2023, we extended the application of the GM to new businesses as well, in line with the transition path undertaken. In 2025, we received 21 grievances and resolved 18 (of which 13 were received in 2025). Most grievances concerned issues relating to relations with suppliers and claims for compensation for the impact on local activities, such as matters relating to the management of green spaces near plants, odour emissions and measures to mitigate the effects of climate change.
In the event of receiving complaints, Eni will process personal data in accordance with the applicable data protection legislation and in line with the provisions set out in the privacy notice published at the bottom of this web page. Stakeholders, in their capacity as complainants, are requested to refrain from providing special categories of Personal Data (such as data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, and/or data concerning health, sex life, or sexual orientation), unless they consider such data to be strictly necessary for the proper handling of the complaint.
Should the complaint submitted contain special categories of Personal Data, such data will be processed on the basis of the consent given by the stakeholder at the time the complaint is submitted to the Company.
We conduct our day-to-day business responsibly, fairly, correctly and transparently, backed by a corporate governance plan that guides us in building trust with our stakeholders.
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