Eni’s management of whistleblowing reports

We ensure the management, analysis and handling of whistleblowing reports received, by Eni and by its subsidiaries in Italy and abroad.

The Whistleblowing Management System

In compliance with the provision of the Directive (EU) 2019/1937 and the relevant transposition laws, the 2002 Sarbanes-Oxley Act, the company’s Organisational, Management and Control Model, pursuant to Italian Legislative Decree. n. 231 of 2001, and internal anti-corruption regulations, we have adopted a system for the management of whistleblowing reports that enables us to manage whistleblowing reports received, including anonymously, by Eni SpA and by its subsidiaries in Italy and abroad.

In compliance with applicable regulations, regardless of the content of the report and the entity of Eni concerned by it, it is always guaranteed that reports can be sent directly to Eni SpA or through specific reporting channels, set up by subsidiaries in the cases provided for by applicable regulations.

Whichever channel is used, we guarantee the receipt, analysis and management of whistleblowing reports that are sent by or transmitted from anyone, stakeholders, Eni’s People (Eni personnel and anyone, physical or legal persons, who operate in Italy and abroad for achieving Eni’s objectives, each within the scope of their own functions and responsibilities) or other third parties, also when  anonymous. Eni consider a whistleblowing report any communications concerning behaviors that relate to Eni's People in violation of the Code of Ethics, any laws regulations, provisions of authorities, internal regulations, Models 231 or Models CE.

The outcome of the verification activities carried out on the reported facts are presented to the Board of Statutory Auditors, owner of the process, also by virtue of its role as Audit Committee under SOX.

The company guarantees the strict confidentiality on the persons and facts reported and on the identity of the reporting persons to ensure that they are not subject to any form of retaliation.

The rules governing this area are contained in the document “Whistleblowing reports received, including anonymously, by Eni SpA and by its subsidiaries in Italy and abroad”, which is currently being updated .

Whistleblowing reports may be sent using a dedicated Platform – suitable for ensuring, by IT tools, the confidentiality of the reporting person’s identity –  available at the following link.

Click here to send a report.

Please note that, alternatively, it is possible to send the report also through the following channels:
Email address: whistleblowing@eni.com   -  segnalazioni@eni.com 
Ordinary post: Eni S.p.A., Internal Audit, P.le E. Mattei 1, 00144, Rome, Italy
Fax: +39 06 598.27335
Voice mail (Italy only): 800.60.20.099
From abroad you can call the voice mail, where technically possible, with no cost to the caller or at the cost of a local call, using the numbers listed here divided by the countries in which Eni operates (see Poster - Whistleblowing Reports  , currently being updated, containing the list of telephone numbers). For countries not indicated as yet there is no local freephone number or local toll number. In this case, call the Eni voicemail for Whistleblowing Reports using the toll number: +39 06 598.27323.

Without prejudice to the preferential use of the reporting channels made available by Eni, in the cases peremptorily indicated pursuant to Article 6 of Legislative Decree 24 of 10 March 2023, reports may also be submitted to the competent authority in the matter (ANAC).

The information and personal data provided in the context of whistleblowing reports are processed for the purpose of managing and following up the reports, as well as investigating any reported conduct and adopting the necessary measures in accordance with applicable laws, including data protection legislation. For more information on the modalities and purposes of the processing of personal data included in the reports and collected during the procedure, please consult the privacy information notices for the whistleblowers and the reported person or other third parties involved in the whistleblowing report that are available on this page.

 

Whistleblowing management

  2018 2019 2020 2021 2022
Whistleblowing files opened during the year categorized according to the process that is the subject of the report: (number) 81 68 74 73 78
Procurement 14 20 20 20 35
Human resources (a) 23 22 16 27 20
Maintenance 8 2 1 1 9
Commercial 6 3 12 6 4
Logistic, law materials and products 6 3 3 3 2
HSE 5 4 10 7 2
Others (security, operations, portfolio management and trading) 19 14 12 9 6
Whistleblowing files that have been closed during the year divided according to the outcome of the investigations: 79 74 73 74 77
Founded 15 18 22 10 12
Partially Founded(b) - - - 13 14
Unfounded, with the adoption of improvement measures 30 26 32 18  - 
Unfounded/Not ascertainable(c)/not applicable(d) 34 30 19 33 51

(a) The update of the Whistleblowing report procedure of May 8th 2020 - Annex C to Management System Guideline "Internal Control and Risk Management System" - provided for the unification of the methods for managing whistleblowing reports relating to the Internal Control System and Management of Risks and whistleblowing reports relating to violations of the Code of Ethics; the whistleblowing files relating to the Human Resources process therefore include, for the years 2018-2019, the number of files relating to violations of the Code of Ethics which in previous versions of this document was represented in a specific item of the table.

(b) Investigations conducted have revealed evidence that one or more of the assertions in the report are reasonably believed to be true (classification introduced from October 1st, 2021).

(c) Whistleblowing reports that do not contain any circumstantial, precise and/or sufficiently detailed elements and/or, for which, on the basis of the investigative tools available, it is not possible to confirm or exclude the validity of the assertion contained in the report.

(d) Whistleblowing reports in which the facts reported coincide with the subject of pre-litigation, disputes and investigations in progress by public authorities (for example, ordinary and special judicial authorities, administrative bodies and independent authorities with supervisory and control functions). The assessment is carried out subject to the opinion of the legal affairs function or other competent functions.

Management of whistleblowing Reports and respect for human rights

With regard to whistleblowing reports, in 2022 investigations were completed on 77 files1, of which 45 included human rights issues, mainly concerning potential impacts on workers’ rights and occupational health and safety.

Among these, 62 assertions were verified; for 12 of these, the reported facts were confirmed, even partially, and corrective actions were taken to mitigate and/or minimise their impacts. In particular, the following were undertaken:

(i) actions on the Internal Control and Risk Management System, relating to the implementation and strengthening of controls in place;
(ii) training on the topics of the Code of Ethics and the “Zero Tolerance” policy and
(iii) actions against employees, including disciplinary measures, in line with the collective agreements and other applicable national laws. 

At the end of the year, 16 files were still open, 5 of which referred to human rights issues, mainly concerning potential impacts on workers’ rights.

 

1) Whistleblowing report: a summary document of the investigations carried out on the report(s) (which may contain one or more detailed and verifiable assertions) in which the summary of the investigation carried out on the facts that are the subject of the report, the outcome of the investigations carried out and any action plans identified are reported. 

Report on human rights violations

  2018 2019 2020 2021 2022
Whistleblowing files (assertions) on human rights violations closed during the year and categorized by results of the investigations and typology. (number) 31 (34) 20 (26) 25(28) 30 (40) 45(62)
Founded assertions 9 7 11 2 12
Potential socio-economic impacts on local communities (a) 0 0 0 0 0
Potential impacts on health, safety and/or well-being of local communities (b) 0 0 1 0 0
Potential impacts on worker rights (c) 6 5 6 2 7
Potential impacts on workplace health and safety (d) 3 2 4 0 5
Partially founded assertions (e) - - - 3  - 
Potential socio-economic impacts on local communities - - - 0 0
Potential impacts on health, safety and/or well-being of local communities - - - 1 0
Potential impacts on worker rights - - - 2 0
Potential impacts on workplace health and safety - - - 0 0
Unfounded assertions, with the adoption of corrective/improvement measures 9 8 9 7  - 
Potential socio-economic impacts on local communities 0 1 0 1 0
Potential impacts on health, safety and/or well-being of local communities 0 0 0 0 0
Potential impacts on worker rights 8 5 7 3 0
Potential impacts on workplace health and safety 1 2 2 3 0
Unfounded/Not ascertainable(f)/Not applicable assertions(g) 16 11 8 28 50
Potential socio-economic impacts on local communities(b) 0 0 0 1 0
Potential impacts on health, safety and/or well-being of local communities(c) 2 1 0 3 3
Potential impacts on worker rights(d) 12 10 8 14 33
Potential impacts on workplace health and safety(e) 2 0 0 10 14
(a) - Including issues related to consultation and/or compensation processes and increase in conflicts.
(b) - Including the requirements for the management of polluting products.
(c) - Including delays in the recognition of due wages, discrimination, harassment, bullying and mobbing.
(d) - Including unhealthy and/or insecure workplace environments.
(e) - Assertions whose verifications have revealed partial elements confirming the validity of the facts reported in them (classification introduced from October 1st, 2021)
(f) - Allegation that do not contain any circumstantial, precise and/or sufficiently detailed elements and/or, for which, on the basis of the investigative tools available, it is not possible to confirm or exclude the validity of the facts reported in them.
(g) - Allegations in which the facts reported coincide with the subject of pre-litigation, disputes and investigations in progress by public authorities (for example, ordinary and special judicial authorities, administrative bodies and independent authorities with supervisory and control functions). The assessment is carried out subject to the opinion of the legal affairs function or other competent functions.


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