A crisis is defined as any sudden and highly critical situation for an organisation or business. As part of the large and complex extension of its core activities, Eni has established and organised crisis management processes based mainly on the study, classification and prevention of risk situations. To this end, it has established a Risk Control Committee with propositional and advisory functions on scenarios and sustainability, which examines issues relating to the integration of strategy, evolving contexts and the medium/long-term sustainability of the business. It supports the Top Management in evaluations and decisions related to the internal control and risk management system, through the quarterly review of the main risks, including ESG risks, and in the approval of periodic financial and non-financial reports.
Precisely because of the extent of Eni's presence in the world and the complexity of its activities, in the event of escalating emergencies, specific Committees are set up which, from the beginning, monitor all the phases of the critical event to mitigate the various effects which could be triggered; depending on the nature of the crisis - safety and environment, security or health – the Committee in charge is populated by all those people who, being in top technical and non-technical positions, belong both to the business lines affected by the crisis and to transversal functions. The result is a management process that aims to reduce the impacts that incidental events can cause to personal safety and business continuity, through the adoption of measures aimed at protecting the company's tangible and intangible resources, both in preventive and reactive terms. These actions must be accompanied by communication, which must be given with rationality, responsibility, transparency and sensitivity to the interests and reactions of all the parties involved in the crisis in order to relate to the outside with balance, timeliness and authority, giving high priority to the interests of the public affected.