Crisis management

Crisis management

A crisis is defined as any sudden and highly critical situation for an organisation or business. As part of the large and complex extension of its core activities, Eni has established and organised crisis management processes based mainly on the study, classification and prevention of risk situations. To this end, it has established a Risk Control Committee with propositional and advisory functions on scenarios and sustainability, which examines issues relating to the integration of strategy, evolving contexts and the medium/long-term sustainability of the business. It supports the Top Management in evaluations and decisions related to the internal control and risk management system, through the quarterly review of the main risks, including ESG risks, and in the approval of periodic financial and non-financial reports.

Precisely because of the extent of Eni's presence in the world and the complexity of its activities, in the event of escalating emergencies, specific Committees are set up which, from the beginning, monitor all the phases of the critical event to mitigate the various effects which could be triggered; depending on the nature of the crisis - safety and environment, security or health – the Committee in charge is populated by all those people who, being in top technical and non-technical positions, belong both to the business lines affected by the crisis and to transversal functions. The result is a  management process that aims to reduce the impacts that incidental events can cause to personal safety and business continuity, through the adoption of measures aimed at protecting the company's tangible and intangible resources, both in preventive and reactive terms. These actions must be accompanied by communication, which must be given with rationality, responsibility, transparency and sensitivity to the interests and reactions of all the parties involved in the crisis in order to relate to the outside with balance, timeliness and authority, giving high priority to the interests of the public affected.

Crisis Communication Procedure

Eni has adopted a procedure governing the Crisis Communication applied by Eni SpA and assessed as a reference best practice for its subsidiaries. The procedure defines the methods for managing External Communication in emergency situations, which also determine the roles and responsibilities of the company figures involved since communication with all stakeholders is fundamental for the correct management and resolution of the crisis situation.

In the event of a crisis, therefore, external communication resources are immediately activated at the Integrated Crisis Centre to support the Committee; here all the key players in the management and response process meet, documents, images and videos are made available, uploaded and updated in a timely manner, to make company positions and communications available on the internet. While the news on the evolution of the crisis is being verified, Eni contacts are involved for a correct and adequate communication of what happens and Spokespeople are identified , highly specialized Eni people in top positions, able to speak to the media presenting information, insights and the official positions of the Company. A specialised emergency communication team is set up to support all the communication activities, always in synergy with the technical functions of the Committees, where convened.