Sustainability management

Our Corporate Governance system is based on the principles of integrity and transparency and reflects our willingness to integrate sustainability into our business model and corporate strategy. We identify sustainable success as the objective that guides the actions of the board of directors and is achieved in the creation of long-term value for the benefit of shareholders, taking into account the interests of other stakeholders relevant to the company. Eni’s Board of Directors plays a central role in the management of issues related to climate change and sustainability issues; its activities are supported by the Sustainability and Scenarios Committee (CSS) and by specific Committees.

Fairness, legality, traceability, respect for human rights, inclusion, gender equality, protection of the environment and of local communities are some of the principles that guide us in building long-term relationships in the countries where we operate. Continuous dialogue and the sharing of our choices are fundamental elements of our strategy and affect all company functions and roles. To strengthen mutual trust, we use the company's Stakeholder Management System (SMS), which maps over 7,400 stakeholders according to relevance in the areas where we operate. The SMS application not only tracks requests and complaints received, but also takes into account the response actions taken by Eni, with the aim of resolving requests and complaints in a timely manner. The document below provides information on how each stakeholder category is engaged, with what purpose, and the outcomes of this dialogue.

Grievances are complaints or claims raised by an individual or a group of individuals relating to actual or perceived, current, ongoing or potential accidents or damages or other environmental or social impacts caused by the company's operational activities. Eni has defined its own Grievance Mechanism (GM) to receive, investigate, respond to and resolve complaints or grievances in a timely, fair and consistent manner. The Grievance Mechanism is a key component of building trust-based relationships with stakeholders, as it allows for the early identification of potential elements of disagreement, thus enabling the reduction of business risks. Eni's GM is based on the International Guidelines on the subject (published by IPIECA) and has been active in all subsidiaries since 2016.

Host communities are informed about the opportunity and ways to make complaints and inquiries about Eni's activities. In some locations, there are Community Liaison Officers, whose task is to help gather evidence to prevent potential grievances by listening directly and continuously to members of the host communities.

We also require our suppliers, contractors and sub-contractors to make their own grievance mechanism available to the workers and communities they interact with on behalf of Eni. During 2023, we extended the application of the GM to new businesses as well, in line with the transition path undertaken. In 2024, we received 61 grievances and resolved 43 (of which 34 were received in 2024). Most grievances concerned community relations and environmental aspects, land management and supplier management.

In the event of receiving complaints, Eni will process personal data in accordance with the applicable data protection legislation and in line with the provisions set out in the privacy notice published at the bottom of this web page. Stakeholders, in their capacity as complainants, are requested to refrain from providing special categories of Personal Data (such as data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, and/or data concerning health, sex life, or sexual orientation), unless they consider such data to be strictly necessary for the proper handling of the complaint.

Should the complaint submitted contain special categories of Personal Data, such data will be processed on the basis of the consent given by the stakeholder at the time the complaint is submitted to the Company.