Fairness, transparency and integrity guide us in building long-term valuable relationships in the countries where we operate. For Eni, direct involvement and dialogue, understanding expectations and sharing choices with stakeholders are fundamental elements for creating long-term value and building relationships based on mutual trust, transparency and integrity in different socio-economic contexts. The understanding of local contexts and the management of stakeholder expectations on sustainability issues have also been supported since 2018 by the use of the company's Stakeholder Management System (SMS) application; SMS “maps” stakeholders according to their relevance and approach to the company’s activities, in the countries and regions where it operates. The system is in use at operations and new projects in all of Eni's business lines, monitoring relations with around 48,000 stakeholders to date, 20% more than in 2020. In addition, SMS tracks stakeholder relations including requests, grievances and response actions taken.