At Eni, we are committed to spreading and strengthening a culture of safety among all our people, be they employees or contractors, as an essential component of our work. We have campaigns and projects to promote safe, healthy behaviour in every working environment and in every-day life.

We use various means of communication, from workshops to plays and round tables. We make video clips of our "Lessons Learned" and "Safety Golden Rules" initiatives and create apps.

Our commitment to Safety is evidenced by our constant work to raise awareness, among our top management, suppliers, representatives of local communities and host countries.

The safety we believe in is not only to fulfil legal requirements or company rules. It is a value at the core of all that we do, every day. We want all our people to live in a culture of safety always and everywhere, at work and in every-day life. That is why we have started two big campaigns, "Safety starts @ home" and "Safety starts @ office", to raise awareness about our Safety Golden Rules. These are useful in many every-day situations and promote safe, sensible behaviour in life. At Eni, we do not just want our people to work in safety. We want them to live in safety.

For Eni, safety management means above all guaranteeing the safety of all our people. We do this through organisation and risk management models for analysing dangers and deciding the measures needed to avoid or reduce them. At Eni, we do everything we can to prevent accidents at work, be they suffered by employees or contractors, and every worker contributes every day to reaching this goal.

In the last few years, we have achieved important goals in terms of our workers' safety. The key to this success is our management's commitment to Eni's proper procedure and standards. At Eni, we use all our experience to manage safety in a way that protects our people, suppliers, plants and processes.

New digital technologies in the field of safety are the pillars of Eni's strategy for and commitment to the innovation process. Using new digital technology and cutting-edge tools, we have developed instruments that prove how thoroughly digitalisation has percolated through our HSE work. They have increased the safety, efficiency and effectiveness of our operators' on-site work.

Within the "Smart Safety" initiative, we have created an IT support system for managing workers' safety. It consists of a series of "Personal protective equipment" with sensors, which use a smart network to send live notifications of dangers or emergencies to workers and to monitoring consoles.

In order to increase safety for workers and make operations and maintenance easier, we have developed, as part of the "Enhanced Operator" initiative, applications for on-site people on ATEX devices, like smartphones and tablets, to report unusual situations, gather and consult data, or get remote support.

At our sites in Italy and abroad, we have also set up an electronic work permit, an application that can be used on computers or mobile phones. It lets you fill in or file work permits, increasing security in the operations for which it is used. It makes processes more traceable, strengthens the authorisation work flow and uses less paper, saving time and making everything more efficient.

Finally, we have launched situational training sessions for our workers on safety. These are supported by virtual reality systems with visual and sound effects, to make the sessions more faithful to reality.

In order to ensure the safety of its people, the environment and its assets, and protect the company's reputation, Eni has developed and put in place a Process Safety Management System, using special audits with high standards of technology and management to prevent and mitigate the risk of unintentionally releasing dangerous substances that could cause major hazards.

Applying the Process Safety Management System results in proper, safe management of assets throughout their life cycle, from design, construction and use to maintenance, modification and decommissioning.

Eni's efficient and effective emergency response protects the entire “system”, safeguarding both the company's overall value chain and the wider network Eni is part of. It does so in accordance with the PEAR philosophy, which focuses on protecting “people, environment, assets and reputation”.

Managing emergencies is all about preparation. The contingency plans at each operating site are the backbones of pre-established procedures that define the tasks each person is responsible for and gets appropriate response vehicles ready for the Employer to manage. The central Eni organisation ensures the availability of support equipment and structures, including the Eni Crisis Unit, which applies its broad know-how to meet the needs of the specific emergency situation in a flexible manner.

Conducting exercises to test the responsiveness of plans, resources, vehicles and materials is key. Every year, we carry out more than 5,000 tests at our operating sites. Besides Eni facilities and equipment, these exercises may also involve the authorities. We also do complex simulations ("full-scale" exercises), both in terms of scenarios and multiple business lines, for testing the whole supply chain until finding the part in crisis.

The body of company NATRISK regulations focusses on a thorough standardisation of approaches to handling the most important natural hazards, distinguishing between guidelines and operating instructions for the emergency planning phase ‒ especially at sites with a high risk of major accidents ‒ and special procedures to be followed in managing the consequences of disasters.

Eni's procedures for managing emergencies caused by natural hazards are integrated with Italian civil protection plans to enable prompt response to the requests and needs of the different levels of government institutions. For some time, Eni has participated in the activities of the Operational Committee for Civil Protection in Italy on issues related to the prevention, planning and management of emergencies caused by natural hazards. In 2008, Eni also adopted the Committee's "Operational Guidelines for Emergency Management" Directive. With this in mind, Eni provides an information framework on potential damage to its sites and provides technical resources in Italy for tackling emergencies, especially emergency refuelling systems for our petroleum products.

Safety is a value we share not only with our employees but also all our suppliers and contractors. This is why Eni has set up a skills centre focusing on safety, called the Safety Competence Centre (SCC), to support Eni's industrial sites in Italy and abroad with coordinating and supervising contract work. Eni is establishing a Safety Pact in many places, through the SCC's staff. This is a initiative of sharing and collaboration between Eni and its contractors, with a view to constant improvement in HSE.

The qualification process verifies, assesses and monitors the technical, organisational and management competences of potential vendors and it evaluates their ethical reputation reliability and their economic and financial soundness. The objective of the process is to guarantee they comply with HSE requirements and work in accordance with the standards defined by Eni. In line with the type of process, the qualification activity is carried out by a multi-disciplinary team that assesses the vendor through a documentary analysis and, if necessary, by monitoring skills, abilities and equipment in the field to ensure the vendor conforms with Eni's qualification requirements, including HSE management.

Furthermore, the feedback process means suppliers' performance can be checked and monitored, in terms of HSE as well as technical and quality issues, highlighting potential risks in order to focus the necessary mitigation. The feedback process is aimed at confirming and/or reviewing the vendor assessment carried out during the qualification phase, steering the selection of vendors with respect to their performance, including HSE performance.

At Eni, we are committed to responsible management of every product, in terms of health, safety, the environment and sustainability, at every point in its life cycle, from buying the raw materials and developing it, right through production, stocking and distribution, to sale and final use. By seeking sustainability in its products (substances, blends, intermediates, or any other chemical use, produced or marketed) Eni guarantees the health and safety of its employees, local people, contractors and clients, and protecting the environment and public health.

Eni therefore invests in research, new production methods and processes, and sustainable value chains, promoting responsible management of products and services throughout their life cycles, in order to improve its services and reduce its impact on the environment. This includes informing clients about how to use products and dispose of them at the end of their life cycle.

Eni's mission is based on the values of sustainability and solidarity with our stakeholders, with whom it shares that mission. We use resources with respect for people, environment and society as a whole.