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Safety culture

To Eni, safety at work is not just a priority, but a fundamental value, shared by employees, contractors and local stakeholders.

Safety everywhere

At Eni we consider people both as the starting point and the final goal of all our actions. This is why we work hard to ensure the safety of each of us and those around us, in order to eliminate all accidents. We are committed to spreading and strengthening a culture of safety among all our people, employees or contractors, as an essential part of our work. We develop campaigns and projects to promote a safe and healthy behaviour in any workplace and, more in general, in everyday life.

Our tools and means of communication include workshops, theatre events and round table discussions, as well as video clips sharing what we learned from past safety hazards and the Eni Safety Golden Rules, our key safety rules. The continuous involvement of top management, contractors, representatives from local communities, or external guests, increases our commitment to safety.

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Safety Golden Rules

Our DNA: Safety Golden Rules

We do not believe in safety only to fulfil legal requirements or company rules: for us, safety is the core value of all our actions, every day. We want to make sure that our safety culture becomes a way of being for our people, always and everywhere, at work and in everyday life. The aim of our campaigns, Safety starts @ home  and Safety starts @ office, is to raise awareness about our Safety Golden Rules (the 10 golden rules for safety at work defined in 2018) and how they can be applied to many everyday situations, promoting safe and sensible behaviours in life, both at home and at work. At Eni, we do not only want our people to work in safety. We want them to live in safety.


Safety management

Eni is constantly committed to ensuring safety in the workplace. Safety management means above all guaranteeing the safety of all our people and we achieve this through organisational and risk management models for analysing dangers and identifying the measures required to avoid or reduce them. At Eni, we do everything we can to prevent accidents at work involving employees or contractors, and every worker contributes every day to reaching this objective.

In the last few years, we have achieved important goals in terms of our workers' safety. The key to this success is our managers’ commitment in spreading a safety culture and implementing appropriate standards and procedures. Eni uses all its experience to manage safety in a way that protects our people, suppliers, plants and processes.

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Our Safety 4.0

At Eni we believe that innovation is fundamental for personal and corporate growth. We are therefore committed to acquiring cutting-edge technological skills to develop innovative ideas and enhance our daily activities, in order to increase our people's safety. New digital technologies in the field of safety are the pillars of Eni's strategy for the innovation process. Thanks to the introduction of new digital technologies and innovative instruments we have developed tools that prove concretely how digitalisation has become an integral part of our HSE DNA, aimed at increasing the safety, efficiency and effectiveness of our operators.

The Smart Safety initiative is part of the digital transformation undertaken by Eni, and through it we created an IT support system for managing workers' safety. It consists of a series of individual protection devices with sensors that can send live notifications of danger or emergencies to workers through a smart network.

In order to increase safety for workers and make operations and maintenance easier, we have developed, as part of the "Enhanced Operator" initiative, applications on ATEX devices for on-site people consisting in smartphones and tablets, to report unusual situations, gather and consult data, or get remote support.

In addition, at our sites in Italy and abroad we have implemented an Electronic Work Permit (e-WP), an application that can be accessed even on mobile devices. The application allows to fill in a digital work permit, which increases the safety of operations and, by making the process more traceable, strengthens the authorisation workflow and reduces the use of paper, saving time and increasing efficiency.

Moreover, in order to facilitate the training and instruction of operators and emergency teams in emergency scenarios, we have integrated a Virtual Reality Training in both classroom and field training sessions. These are supported by virtual reality systems that simulate a real situation with visual and sound effects, so that users' activities feel as authentic as they could be.

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Smart Operator Platform - Digital transformation program

Process monitored step by step to prevent accidents

To Eni, commitment to process safety, with the goal of preserving people safety, environment, assets and company reputation, is essential. In this sense, Eni has developed and implemented a Process Safety Management System, monitored through dedicated audit procedures. The aim of the system is to prevent and mitigate risks related to the releases of hazardous substances that could potentially cause major hazards, via the implementation of high management and technical standards.

Applying the Process Safety Management System results in a proper, safe management of assets throughout their life cycle, starting from design, construction and use to maintenance, modification and decommissioning.

Our emergency response

Eni's efficient and effective emergency response protects the entire “system”, safeguarding both the company's overall value chain and the sites Eni is part of. This is in accordance with the PEAR philosophy, which focuses on protecting “people, environment, assets and reputation”.

Managing emergencies is above all about preparedness. The contingency plans at each operating site are the backbones of procedures. These last define the tasks each person is responsible for and gets appropriate emergency capabilities ready for employers. The central Eni organisation addresses policies and ensures the availability of support tools and structures, including the Eni Crisis Unit, which applies its broad know-how to meet the needs of the specific emergency situation in a flexible manner.

Conducting exercises to test the responsiveness of plans, resources, vehicles and materials is key. Every year, we carry out more than 5,000 tests at our operating sites. Besides Eni facilities and equipment, these exercises may also involve the authorities. We also do complex simulations ("full-scale" exercises), both in terms of scenarios and multiple business lines, for testing the whole company and the aid of the Crisis Unit.

Managing emergencies caused by natural hazards

The body of company NATRISK regulations is focused on a thorough uniformity of approaches to handling the most important natural hazards, distinguishing between guidelines/operating instructions for the emergency planning phase ‒ especially at sites with a high risk of major accidents ‒ and special procedures to be followed in managing the consequences of disasters.

Eni's procedures for managing emergencies caused by natural hazards are integrated with Italian civil protection plans to enable prompt response to the requests and needs of the different levels of government institutions. Eni participated in the activities of the Operational Committee for Civil Protection in Italy on issues related to the prevention, planning and management of emergencies caused by natural hazards. In 2008, Eni also adopted the Committee's "Operational Guidelines for Emergency Management" Directive. With this in mind, Eni provides an information framework on potential damage to its sites and provides technical resources in Italy for tackling emergencies, especially emergency refuelling systems for our petroleum products.

Safety for suppliers

Safety is a value we share not only with our employees but also with all our suppliers and contractors. Initiatives to raise awareness are always prompting companies to enhance their safety culture. This is why Eni has set up a skills centre focusing on safety, called the Safety Competence Centre (SCC), to support Eni's industrial sites in Italy and abroad in the coordination and supervision of contract work. At its own operational sites, Eni has launched the "Io Vivo Sicuro" initiative, days dedicated to the research and implementation of practical tools for sharing safe and healthy habits, with the active involvement of companies' representatives. These events are complemented by the integration of Eni's Safety Pact in many areas, thanks to the SCC's staff: this is an initiative of sharing and collaboration between Eni and its contractors, with a view to constantly improve HSE practices.

HSE qualification process and feedback

The qualification process verifies, assesses and monitors the technical, organisational and management competences of potential vendors and it evaluates their ethical reputation reliability and their economic and financial soundness. The objective of the process is to guarantee they comply with HSE requirements and work in accordance with the standards defined by Eni. In line with the type of process, the qualification activity is carried out by a multi-disciplinary team that assesses the vendor through a documentary analysis and, if necessary, by monitoring skills, abilities and equipment in the field to ensure the vendor conforms with Eni's qualification requirements, including HSE management.

Furthermore, the feedback process means suppliers' performance can be checked and monitored, in terms of HSE as well as technical and quality issues, highlighting potential risks in order to focus any necessary mitigation. The feedback process is aimed at confirming and/or reviewing the vendor assessment carried out during the qualification phase, steering the selection of vendors according to their performance, including HSE performance.

Our commitment to product safety

At Eni, we are committed to the responsible management of every product, in terms of health, safety, environment and sustainability, at every point in its life cycle, from buying the raw materials and developing it, right through production, stocking and distribution, to sale and final use. By seeking sustainability in its products (substances, blends, intermediates, or any other chemical use, whether produced or marketed) Eni guarantees the health and safety of its employees, local people, contractors and clients, protecting both environment and public health.

Eni therefore invests in research, new production methods and processes, and sustainable value chains, promoting responsible management of products and services throughout their life cycles, in order to improve its services and reduce its impact on the environment. This includes informing clients on how to use products and dispose of them at the end of their life cycle.

Eni's mission is based on the values of sustainability and solidarity with its stakeholders, with whom it shares that mission. We use resources while respecting people, the environment and society as a whole.