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Rome, 6 June 2012 - Today, Eni and the Consumers’ Associations forming part of the Italian National Council of Consumers and Users (CNCU), have signed the new Conciliation Rules that will enable Eni customers to avail of Conciliation settlements in the electrical sector, right across Italy.
The previous agreement, signed on 8 February 2012, launched a process of experimentation in the electrical sector, within certain regions of Italy. The new regulations, are extended to all Eni customers across the country.
New features include the introduction of monetary compensation in the event of delays in the execution of the conciliatory procedure, incorrect applications of Eni electrical rates, and other specific cases.
The introduction of such developments and improvements places Eni at the forefront of joint conciliation in the retail energy sector, and creates added value for the customer, reinforcing the concept of Conciliation as a simple, rapid and effective instrument for the settlement of disputes out of court
Through the new Conciliation Rules, Eni and the Consumers’ Associations intend to reduce the timeframe required for the settlement of Conciliation requests, to progressively eliminate limitations in the acceptance of the requests, and to greater increase the skills of Conciliators, through more in-depth, targeted training.
Subsequently, further, more effective communication tools will be introduced, in agreement with the Consumers’ Associations, which are better suited to the modern conciliatory culture.
The new agreement marks an important step forward in what is becoming an increasingly beneficial relationship between Eni and the Consumers’ Associations, and is perfectly in line with Eni's strategy, which places great attention on the satisfaction of its customers and on the expansion of the services it offers, always maintaining its high standards.
The new Conciliation Rules and all relevant information are available at the following website: www.eni.com.
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EnergIA (ener'dʒia) is a system based on Generative Artificial Intelligence.
Thanks to this technology, we can respond to your requests by querying the most relevant content and documents available on eni.com. (Note: financial documents from the last 12 months and press releases from the last 2 years are considered.)
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Like all systems that leverage Generative Artificial Intelligence, EnergIA may generate inaccurate or outdated responses. Always consult the sources that EnergIA proposes as the origin of the generated information.
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Remember that the content generated by the system does not represent Eni’s official position. We therefore invite stakeholders to refer to their designated contacts for official statements: Press Office for journalists, Investor Relations for analysts and investors, Company Secretariat for shareholders etc..
EnergIA can understand questions posed in almost all languages, but we prefer to provide you with a response in English or Italian, the two languages available on eni.com. If you ask a question in Italian, the content on the site in Italian will be consulted. If you ask it in English or any other language, the content in English will be consulted. (Note: the language Eni uses for financial documents/content is predominantly English.)
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EnergIA (ener'dʒia) is a system based on Generative Artificial Intelligence.
Thanks to this technology, we can respond to your requests by querying the most relevant content and documents available on eni.com. (Note: financial documents from the last 12 months and press releases from the last 2 years are considered.)
Through EnergIA, you can delve into topics of interest and have a real-time window into the world of Eni.
If you wish to search for a specific document, press release or news, use the traditional search engine via the magnifying glass icon.
Like all systems that leverage Generative Artificial Intelligence, EnergIA may generate inaccurate or outdated responses. Always consult the sources that EnergIA proposes as the origin of the generated information.
If the system fails to find an exact match for the requested content, it still tends to provide a response.
If you find any inaccuracies in the provided response, please send us your feedback at the bottom of the page: it will be very helpful for us to improve.
Remember that the content generated by the system does not represent Eni’s official position. We therefore invite stakeholders to refer to their designated contacts for official statements: Press Office for journalists, Investor Relations for analysts and investors, Company Secretariat for shareholders etc..
EnergIA can understand questions posed in almost all languages, but we prefer to provide you with a response in English or Italian, the two languages available on eni.com. If you ask a question in Italian, the content on the site in Italian will be consulted. If you ask it in English or any other language, the content in English will be consulted. (Note: the language Eni uses for financial documents/content is predominantly English.)
If questions are formulated that violate the set security criteria, the system will not proceed with processing the response. Please remember not to send personal data.
By using this service, the users acknowledge that they have read and accepted the terms and conditions of use.
A new window into Eni’s world, at your disposal. EnergIA is an innovative tool based on artificial intelligence capabilities, which can help you navigate the contents of eni.com, quickly finding answers to your questions.