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Eni’s management of whistleblowing reports

Eni is equipped with a system for handling whistleblowing reports, including the anonymous ones that operates for all Group companies in Italy and abroad.

We ensure the management, analysis and handling of whistleblowing reports received, by Eni and by its subsidiaries in Italy and abroad. 

Analysis and management of whistleblowing reports

In compliance with the provision of the 2002 Sarbanes-Oxley Act, the company’s Organisational, Management and Control Model, pursuant to Italian Legislative Decree. n. 231 of 2001, and internal anti-corruption regulations, we have adopted a system for the management of whistleblowing reports that enables us to manage whistleblowing reports received, including anonymously, by Eni SpA and by its subsidiaries in Italy and abroad.

We guarantee the management, analysis and handling of whistleblowing reports that are sent by or transmitted form anyone, stakeholders, Eni’s People (Eni personnel and anyone, physical or legal persons, who operate in Italy and abroad for achieving Eni’s objectives, each within the scope of their own functions and responsibilities) or other third parties, also when confidential or anonymous. Eni consider a whistleblowing report any communications concerning behaviours that relate to Eni's People in violation of the Code of Ethics, any laws regulations, provisions of authorities, internal regulations, Model 231 or Compliance Models for foreign subsidiaries, that may cause damage or prejudice to Eni, even if only to its public image. These include cases of fraud, against the company assets and/or in financial reporting, illegitimate behaviour pursuant to Italian Legislative Decree. n. 231 of 2001 and/or in violations of an intentional and/or fraudolent nature of Model 231 or the Compliance Models for foreign subsidiaries, possible corruptions or violations of anti-corruption regulatory instruments. The outcome of the investigation carried out by the Internal Audit function on the reported facts are presented to internal inter-functional bodies dedicated to manage whistleblowing reports, the Board of Statutory Auditors, the Supervisory Board and for whistleblowing reports within their area of responsibility to   Eni SpA’s Watch Structure and top management and to the top management and the control and supervisory bodies of each subsidiaries involved.

The company guarantees the strict confidentiality on the persons and facts reported and anonymity of whistleblowers to ensure that they are not subject to any form of retaliation.

Whistleblowing reports may be sent using a dedicated form, click here to send a report.
This channel is considered preferential and suitable for guaranteeing, with IT tools, the confidentiality of the identity of the whistleblower.

    2016 2017 (a) 2018 2019 2020
Whistleblowing files (assertions) on human rights violations closed during the year and categorized by results of the investigations and by typology (number) 36 29 (32) 31 (34) 20 (26) 25(28)
 Founded assertions   11 3 9 7 11
Potential socio-economic impacts on local communities(b) 0 0 0 0 0
Potential impacts on health, safety and/or well-being of local communities(c) 1 0 0 0 1
Potential impacts on worker rights(d) 9 3 6 5 6
Potential impacts on workplace health and safety(e) 1 0 3 2 4
Unfounded assertions, with the adoption of corrective/improvement measures   6 9 9 8 9
Potential socio-economic impacts on local communities(b) 0 0 0 1 0
Potential impacts on health, safety and/or well-being of local communities(c) 0 0 0 0 0
Potential impacts on worker rights(d) 6 8 8 5 7
Potential impacts on workplace health and safety(e) 0 1 1 2 2
Unfounded/Not applicable assertions((f)   19 20 16 11 8
Potential socio-economic impacts on local communities(b) 0 0 0 0 0
Potential impacts on health, safety and/or well-being of local communities(c) 1 2 2 1 0
Potential impacts on worker rights(d) 14 15 12 10 8
Potential impacts on workplace health and safety(e) 4 3 2 0 0
(a) Starting from 2017, the results of the investigations carried out on the reported individual assertions have been represented (a file may contain 1 or more assertions) having a potential impact on human rights. Otherwise, for the years 2015 and 2016 the overall results of the dossiers were represented; these outcomes did not necessarily refer to specific aspects relating to potential impacts on human rights.
(b) Including issues related to consultation and/or compensation processes and increase in conflicts.
(c) Including the requirements for the management of polluting products.
(d) Including delays in the recognition of due wages, discrimination, harassment, bullying and mobbing.
(e) Including unhealthy and/or insecure workplace environments.
(f) They are classified as such whistleblowing reports/assertions in which the reported facts (i) coincide with the subject of the pre-litigation, litigation and investigation; (ii) cannot be classified as Verifiable Detailed Reports, therefore it is not possible to start the investigation phase; (iii) Verifiable Detailed Reports for which, in light of the outcomes of the preliminary checks conducted, it is not being considered necessary to start the subsequent investigation referred phase.

Management of whistleblowing Reports and respect for human rights

With regard to whistleblowing reports, in 2020 investigations were completed on 73 files1, 252 of which included human rights aspects, mainly concerning potential impacts on workers’ rights.

Among these, 28 assertions were verified with the following results: for 11 of them the reported facts were confirmed, at least in part, and corrective actions were taken to mitigate and/or minimise their impacts, including: (i) actions on the Internal Control and Risk Management System, relating to the implementation and strengthening of controls in place; (ii) actions against business partners/suppliers; (iii) actions against employees, including disciplinary measures, in accordance with the collective labour agreement and other national laws applicable.

At the end of the year, 16 files were still open, 6 of which referred to human rights aspects, in particular potential impacts on workers’ rights.

1 ) Whistleblowing report: is a summary document of the investigations carried out on the report(s) (which may contain one or more detailed and verifiable assertions) providing a summary of the investigation carried out on the reported facts, the outcome of the investigations and any action plans identified.

2)  All relating to fully consolidated entities.

                        

    2016 2017 2018 2019 2020
Whistleblowing files opened during the year categorized according to the process that is the subject of the report: (number) 103 73 81 68 74
Procurement 17 12 14 20 20
Human resources (a) 40 23 23 22 16
Maintenance 6 5 8 2 1
Commercial 10 10 6 3 12
Logistics 6 4 6 3 3
HSE 4 3 5 4 10
Others (security, operations, portfolio management and trading) 20 16 19 14 12
Whistleblowing files that have been closed during the year divided according to the outcome of the investigations:   111 83 79 74 73
Founded 27 10 15 18 22
Unfounded, with the adoption of improvement measures 36 35 30 26 32
Unfounded/not applicable 48 38 34 30 19
(a) The update of the reporting procedure of May 8th 2020 - Annex C to the Guidelines of the Management System "Internal Control and Risk Management System" - provided for the unification of the methods for managing whistleblowing reports relating to the Internal Control System and Management of Risks and whistleblowing reports relating to violations of the Code of Ethics; the files relating to the Human Resources process therefore include, for the years 2016-2019, the number of reports relating to violations of the Code of Ethics which in previous versions of this document was represented in a specific item of the table.