Eni operates in 73 countries around the world with a significant number of resources living abroad, often also with their families. To meet the challenges of this global complexity, Eni has developed a specific operational platform to provide continuous services for its people in terms of occupational health, healthcare, and the promotion of healthy lifestyles.
The issues addressed include:
- Healthcare and the management of emergencies
- Eni and employee health: Myto and the Early Diagnosis Plan
- Eni and community health
- A summary of Eni’s health activities in 2016
Healthcare and the management of emergencies
During 2016 the levels of qualified medical assistance were consolidated, in line with the health requirements of Eni and the related regulations, ensuring the identification of needs and the implementation of actions for improvement. The quality of services remained at appreciable levels thanks to:
- A healthcare model able to offer a uniform and standardised service in all operational environments, to meet the needs of the people of Eni
- The continuous supply of equipment, medicines and para-pharmaceutical materials for corporate health facilities
- The identification and, where necessary, updating of local healthcare plans and management of emergencies
- The selection of specialised medical providers and the monitoring of existing contracts, particularly in countries where operations have been launched recently
- The activation and renewal of health insurance contracts
- The continuous updating of health processes and procedures
- The creation of a Traveller Health Programme, aimed at implementing health risk mitigation measures during business trips.
In 2016, the company’s commitment to the improvement and development of programmes and initiatives for the management of first, second and third level continued. During the year, the Upstream sector handled 46 repatriations for health reasons (38 employees, 4 family members and 4 contractors) including 9 as a result of accidents and 38 due to illness. Of these Medevac (Medical Evacuation) 5 were made by Air Ambulance, the others with civil transport (with or without medical escort). The certified repatriations were mainly attributable to contexts with known and complex health risks as in Iraq (7), Algeria (7), Congo (9), Kazakhstan (5) and Ghana (4).
Such activities recorded at subsidiaries abroad and on sites in Italy concerned:
- the update and revision of contracts with service providers
- new health emergency drills aimed at testing the effectiveness of the MERP (Medical Emergency Response Plan), ensuring continuous updating
- the training of medical personnel and staff
- logistical and infrastructural interventions aimed at ensuring a better response to emergencies
- the procurement of equipment
- the implementation of new emergency management plans (MERP - Medical Emergency Response Plan)
The continuous monitoring and updating of procedures for the management of medical emergencies was assured in all operational areas, both in Italy and abroad.
Eni and employee health: Myto and the Early Diagnosis Plan
These sections publish insights and provide information on healthy lifestyles and nutrition, the use of medicines and the correct posture to be adopted at work. There is also a continuous updating of Eni programmes for the promotion of health. For example, a communication campaign on healthy lifestyles was launched called the “Eni wellness programme” and Myto, “my trainer on line”, an interactive and personalised programme for physical and psychological well-being. Half an hour a day of physical activity, combined with a balanced diet and the control of harmful habits such as smoking or excessive consumption of alcohol, have a significant impacts on the reduction of risks due to obesity, diabetes and cardiovascular disease. Myto is a service tailored to the specific characteristics and needs of Eni people to help them to adopt or maintain a lifestyle in line with the concept of prevention. Myto offers Eni people:
- a programme of activities calibrated by Sports Federation experts based on individual characteristics and needs
- a range of support services
The support services include a qualified team of experts offering help and guidance towards a healthier lifestyle that allows people to live better. In addition, through the keeping of “diaries” (on diet, physical activity, alcohol consumption, smoking and wellness activities) those who enrol with Myto will gain a raised awareness of their lifestyle in order to improve it where necessary. All the people of Eni and its subsidiaries in Italy, can enrol at www.mytraineronline.it, accessible via the internet or on the corporate intranet. By completing a questionnaire, the experts can identify the psycho-physical profile on the basis of which they will create a customised training programme prepared and approved by a sports physician. A “wellness coach”, along with the doctor and the trainer, will monitor progress.
In 2016, a number of cancer prevention projects were run, with an increase compared to 2015 of around 14% of participation by Eni people, on a total of 10,744 tests. The “Early Diagnosis Plan” screening programme has been updated and expanded in number and type of test. The new “Prevent with Eni” programme is currently the subject of a procurement process aimed at extending it nationally. As part of the “A supportive network to implement rules for the protection of cancer patients in the workplace” project, a telephone helpline continues to operate, providing responses regarding social care, regulatory, therapeutic issues to anyone in need. This “window” has proved a useful resource for the many people who have used it. Thanks to targeted and personalised information, staff members have been able to experience the opportunity of being “accompanied” in such a delicate process. In light of these and other initiatives and activities, developed in the context of health promotion and to promote the morale and welfare of its people, Eni and its companies in San Donato Milanese are involved in the European WHP (Workplace Health Promotion) programme and in 2016, for the second year, were awarded by the Lombardy Region and the ASL Milan 2, as “workplaces that promote health”.
Also for Eni people and their families working and living abroad, health promotion Initiatives are conducted through:
- vaccination programmes and combating endemic diseases (flu vaccination in many countries)
- the prevention and information of chronic diseases (programmes on cardiovascular and metabolic diseases in Congo, and initiatives on hypertension and diabetes in Angola)
- the prevention and information on tumours (prevention programmes cervical, breast and prostate cancer in Nigeria)
- combatting insect-borne diseases in many countries of central Africa.
Health initiatives in 2016
In 2016, all companies of the group continued with the implementation of the health management system programme which aims to promote and maintain the health and well being of people Eni and ensure adequate risk management in the workplace. In fact, the business areas have put in place health surveillance programmes with results in line with the plans drawn up by competent medical staff. In addition, the Upstream sector, in order to assess the potential impact of its projects on the health of the communities involved, in 2016 concluded 8 HIA studies, 5 of which were integrated ESHIA (Environmental and Social Health Impact Assessment) studies: 1 in Myanmar, 1 in Mexico, 1 in Egypt, 2 in Italy, 1 as a stand alone Health Baseline (in Egypt) and 2 pre ESHIA studies (in Egypt and Algeria).
With regard to occupational diseases, in 2016, there was an increase in the overall figure of around 6.5%, which rose from 125 to 133 reported cases.
As part of the new health reporting model, 2016 saw the introduction of the “Number of health services provided” indicator, replacing the previous “Number of interventions by corporate health facilities” indicator (reported for the years 2014 and 2015) and which also includes the number of services provided by corporate health facilities, and the number of vaccinations, which are no longer reported separately.
The number of health services provided by the company in 2016 amounted to 586,973, of which 445,207 for employees, 56,677 for family members and 85,089 for contractors and others.
Finally, the number of people involved in health promotion initiatives was 23,037, of which 13,585 employees, 2,917 family members and 6,535 contract workers and others.
|Health Impact Assessments carried out||32||17||8|
|Employees included in health monitoring programs||28,961||25,497||31,364|
|Number of health services provided||462,305a||484,828a||586,973|
|- of which to employees||373,348a||385,459a||445,207|
|- of which to contractors||-||-||78,895|
|- of which to relatives||-||-||56,677|
|- of which to others||-||-||6,194|
|OIFR Occupational Illness Frequency Rate*||0.22||0.10||
|Number of professional illness||140||125||133|
|- of which to employees||21||9||14|
|- of which to previous employed||119||116||119|
|Number of registration to health promotion initiative||23,037|
|- of which to employees||13,585|
|- of which to contractors||6,535|
|- of which to relatives||2,917|
(a) Data reported for 2014 and 2015 refer only to the services provided by Company’s health structures. The data processing criteria have been revised in 2016. In particular, the kpi has been modified in order to represent the number of health services supported by the Company and not only the health services provided by Company’s health structures. Furthermore, the data includes for 2016 the number of delivered vaccinations.