Two innovative solutions for Enilive Station customers

The first edition of the Joule Discovery Lab idea validation programme dedicated to Eni people ended with the presentation to Enilive's management of two innovative proposals, capable of adding value to the assets of Eni Stations and putting the needs of the customer and the community at the forefront.

Over the course of more than three months work, with weekly meetings, the two finalist teams put themselves to the test, using collaborative design techniques to make the design process more agile and effective, and quickly turn the initial idea into an MVP (Minimum Viable Product), a real product that can be tested by end users.

The projects

• Customer Care as a Service: a solution that simplifies and speeds up customer service, reducing the time and cost of managing the main contact points.
• miFIDO: an integrated, digital, personalised and modular offer of Eni products and services, creating a new way of interacting with customers and offering them a personalised experience.

Journey phases

After the first phase of generating and selecting the most strategic ideas to achieve Enilive's sustainability and mobility goals, which took place during the Bootcamp in Castel Gandolfo in December 2023, the two teams focused on a thorough analysis of the problem and the design of a solution to improve and digitise Enilive's customer experience.

• Bootcamp: in this first two-day meeting, the challenges were analysed to produce a project proposal and build on its pillars by developing application areas, execution roadmaps and business opportunities.
• MVP Design: over the next three months, the working teams met regularly to focus on the solution target and develop a value proposition.