Overview

We want to promote more responsive and responsible management and contribute to our long-term business prospects and the well-being of local communities. To achieve this we have defined a Grievance Mechanism, a proactive and structured approach to receive, recognise, investigate, respond and resolve complaints from individuals or groups of individuals in a timely, planned and respectful manner. The Grievance Mechanism makes it possible to manage risks and foster a positive relationship with stakeholders.

Respect and local cultures: the Grievance Mechanism

This model is part of a broader strategy for stakeholder engagement through which Eni aims to improve relations, facilitate more responsive and responsible management and contribute to its long-term business prospects and the well-being of local communities. In 2014 the trial phase of the IPIECA Working Group, the global oil and gas industry association for environmental and social issues, which saw the implementation of a pilot project in Ghana, came to an end. In the light of this experience and in line with the operating instructions developed for the Upstream area for the engagement of stakeholders, between 2014 and 2015 activities for the implementation of the Grievance Mechanism involved 17 subsidiaries/districts, specifically: Eni East Africa (Mozambique), Eni Pakistan, Agip Karachaganak (Kazakhstan), Eni Congo, Eni Angola, Eni North Africa (Libya), Eni Indonesia, NAOC (Nigeria), DIME (South Italy District), DICS (North-Central Italy District), EniMed (Italy), Agip Oil Ecuador, IEOC (Egypt), Eni Myanmar, Eni Ghana, Eni Gabon and Eni Norge (Norway). The application of the Grievance Mechanism at local level, facilitates communication between Eni and the territory and provides a tool to establish a relationship aimed at creating and maintaining an atmosphere of trust at the local level, while also demonstrating the company’s responsiveness and respect for the concerns of local stakeholders.

Read also

Enhancing local resources

For us, integration and cooperation are essential in all the countries in which we operate: we work for the development of the local people.

Community development projects

Around the world, Eni promotes projects to encourage development and respond to the needs of local communities.
Back to top