Eni maintains continuous relations with consumers’ associations in order to build a relationship based on transparency, trust, dialogue, cooperation and problem solving.
Inspired by the experience of liberalised markets, in 2007 we created the specific function of Relations with Consumer Associations to improve interaction with the different associations that represent the needs and expectations of consumers. The first discussions were on critical issues, such as distribution tariffs and tariff adjustments. To resolve disputes in a simple, free and rapid way, without resorting to legal action, using a system of rules shared between the company and the consumer associations, a Joint Settlement Protocol - recently updated and now compliant with the ADR Alternative Dispute Resolution - was signed by all of the consumer associations of the CNCU, as required by the AEEGSI Consumer Code Resolution 580/16/E/COM, the first step towards an equitable approach between the company and customers-consumers and the cornerstone of the Eni model.
We have ongoing relations with consumer associations to address their needs and expectations.
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