Eni actively engages in remediation in its subsidiaries.
Eni actively engages in remediation mainly through the implementation of operational level grievance mechanisms in its subsidiaries; enabling use of a reporting management system by both third parties and employees; cooperation in state based judicial and non judicial mechanisms.
Business enterprises’ active engagement in remediation should take the form of both operational-level grievance mechanisms for individuals and communities and/or cooperation with judicial or state-based non-judicial mechanisms, as recognized by the UNGP n. 29 and by the OECD Guidelines for Multinational Enterprises (Chapter IV, Human Rights, comment 46). Operational-level grievance mechanisms can serve as a primary form of remedy, especially when judicial or non-judicial state-based systems are weak or inaccessible. This makes sense especially considering that it is estimated that four billion people around the world currently live in conditions where they cannot adequately rely on the protection of the rule of law or have access to the institutions of justice. In any case, an operational-level grievance mechanism can allow companies to quickly and effectively respond to potential critical issues, stopping them from escalating and conflicts from arising.
In 2016 Eni issued a procedure on “Grievance Mechanisms” for this purpose, which defines the set of activities to be carried out when Eni receives, in writing or verbally, concerns or grievances in relation to its activities. This procedure is added as an Annex to the Sustainability Management System Guideline which is directly applicable to Eni SpA. Eni subsidiaries worldwide must ensure that this Annex is applied according to Eni’s internal regulatory system.
Eni enables anyone – whether third parties or employees – to send information concerning issues related to the internal control and risk management system or other issues in violation of the Code of Ethics, including Human Rights issues. Whistle-blowers are guaranteed confidentiality and anonymity, according to the company regulation “Whistleblowing Reports received (including anonymously) by Eni SpA and its subsidiaries in Italy and abroad”. Whistleblowing Reports can be sent through the relevant page.
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