Knowledge Management System

The KMS developed by Eni’s upstream is a technological platform that captures, disseminate and enhance the on-the-job knowledge gained by its people.

Giving value to knowledge

The technical knowledge accumulated by our people is a key asset for the company, which is why in 2004 we adopted a cutting-edge Knowledge Management System (KMS), based on an Enterprise Social Network that captures, shares and enhances skills. At any time and from any place, all of our technicians can access the KMS and interact directly with colleagues worldwide, obtaining immediate support for the resolution of problems.

A social working tool

Eni’s upstream KMS has a network structure based on 27 Practice Communities and 36 Geographical Units, bringing staff together by operational and geographical areas – from exploration to health and from Norway to Angola. The system was quickly integrated into the daily life of our operators: in 2015 alone the Practice Communities hosted on our system included nearly 60,000 tasks. Horizontal and participatory from the beginning, in 2013 the system was made even more dynamic with the activation of social functions that allow each person at Eni to communicate with colleagues directly from their smartphone. By keeping track of these interactions, KMS is able to capture our technical knowledge and then share it through training webinars and content consolidation (Knowledge Nuggets, Innovation Ideas and Technology Application). The complete cycle allows for the integrated management of knowledge, the success of which is demonstrated by an exponential increase in traffic. Since the launch of the social features, contributions from all the practice communities have increased more than tenfold, while in 2015 alone about 450 webinars were organised, which were followed by over 20,000 people.

Saving resources and integrating people

The benefits generated by Eni’s KMS have been immediate and strategic. We cut costs thanks to solutions we have developed ourselves, while we contribute to strengthen the company’s identity by involving everyone in the construction of our successes. By enhancing skills and recognizing individual effort and merit, we improve the way we work, enabling us to speed up the dissemination of innovative solutions and avoid the repetition of mistakes.