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SUSTAINABILITY
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Eni's Stakeholders
The following table summarizes the consultations carried out, organised by category of stakeholder.
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Consumers -
Institutions
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Economic partners
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People
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Financial shareholders
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Civil Society
| Stakeholder | Expectation/topics of interest | 2008 Actions and main results | Sharing the Code of Ethics |
| Consumers Associations | Dialogue with associations adhering to CNCU | Signing of the online "Protocollo di Conciliazione" ("Conciliation Protocol")and of the "Protocollo di Intesa" ("Agreemetn Protocol") on adjustments; Seminar on "Fuels: from the refinery to the consumer" (Rome); Meetings on distribution costs with Provincial authorities and consumers from Benevento, Caserta, Avellino |
Presentation at the seminar on "Sustainable consumerism in the new energy scenarios" and follow-up collection of feedback from the CNCU associations |
| Transparency in the implementation of operating activities | Presentation to Consumer Associations on the plan for the technological update of the Porto Marghera refinery | ||
| Sharing of contractual and promotional aspects of new commercial products | 8 meetings with Consumer Associations and assessment of the satisfaction level of business initiatives | ||
| Eni's brand analysis | Conducted with Ipsos: 6 focus groups in Italy, 3 in France and 3 in Germany on the evaluation of the company's brand strengths and weaknesses |
| Stakeholder | Expectation/topics of interest | 2008 Actions and main results | Sharing the Code of Ethics |
| International bodies | Participation in and support of organisations and partnerships on Sustainability topics | Participation in UN Global Compact, IPIECA, WEF and WBDCS Dialog with OCSE, Agenzia Internazionale dell'Energia (AIE), OPEC Cooperation with the organization of the XI International Energy Forum-IEF |
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| Governments and Ministries | Cooperation and dialogue with central Institutions | 175 authorizations obtained | Presentation to the Ministry of Economics – Treasury Department (scheduled for 2009). |
| Identification of a shared approach to matters of international relevance | Training program for the Iraqui Ministry of Oil Meetings with institutional delegations on Sustainability topics Project with the Ministry of Foreign Affairs |
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| Application of the Cooperation and Development Model | Signed four MoU with institutions in: Republic of Congo, Angola, Russian Federation and Gabon | ||
| Transparency with parliamentary bodies | Hearing before the Productive Activities Commission of the Italian Parliament on "Price increases iof oil and carburants" and on "Prospects of the Italian Chemical Industry" | ||
| Communitarian Bodies | Identification of foreign gas pipelines | Meetings with EU representatives for the identification of solutions towards the conclusion of the procedure | |
| Regulatory Authorities | Assessment of the GPL Sardenia market | Eni is closely following the developments of the procedure and, as usual, has adopted a cooperative and constructive approach with the Antitrust Authority | |
| Inappropriate commercial practices | Definition of an Internal Awareness Programme Launch of a project for the definition of "Code of Good Conduct" to share with AGCM |
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| Traslation prohibition to the final users of Robin Tax | Workshop with Electric Power and Gas Authorities, Ministries of the Finance and Economic Development, "Cassa Conguaglio per il Settore Elettrico" for the identification of internal control mechanisms | ||
| Awareness activities | Meetings with the representatives of the Spanish Anti-Trust Authorities |
| Stakeholder | Expectation/topics of interest | 2008 Actions and main results | Sharing the Code of Ethics |
| Suppliers | Creation of stable supplies | Partnership for an agreed-upon definition of contractual terms | Structured collection of feedback from 10 large supplying companies, 8 medium-small supplying companies |
| Industrial partners | Sharing of values and behaviours |
Partnership tied with the Campagna Eni30PerCentro
Promotion synergies in the area of local development of the territories where Eni operates |
| Stakeholder | Expectation/topics of interest | 2008 Actions and main results | Sharing the Code of Ethics |
| Board of Directors | Training and involvement | Board Induction |
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| People | Involvement and assessment of expectations | Completion of the analysis on climate by "Eni Secondo te" | |
| Trade Unions | Italian, European and global industrial relationhips | Annual meeting of the Comitato Aziendale Europeo Preparatory meetings for the renewal of the ICEM Agreement (March 2009) 96 meetings with trade unions abroad; 316 meetings with trade unions in Italy | |
| Agents and Franchisee | Structured collection of feedback in the G&P and R&M sectors |
| Stakeholder | Expectation/topics of interest | 2008 Actions and main results | Sharing the Code of Ethics |
| Investors and retail shareholders analysts and investment managers | Conscientious observance of the rights of all shareholders | Project for the involvement of retail shareholders | |
| Analysts and traditional portfolio managers | Periodic results and four-year strategic plan | Definition of industrial and economic objectives for the main areas of business | Structured collection of feedback from:
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| SRI (Socially Responsible Investments) | Ecoefficiency performance and safety Relations with local communities Human rights Assessments of the impact on operational activities |
Description of projects and investments for the management of CO2 emissions; definition of the quantitative objective for flaring reduction; analysis on eco-efficiency performance, certification and management systems HSE (relevant KPI analyses); description of the management system for risk management and impact assessment; in-depth analysis of the project for the assessment of Human Rights; Recognition as Best performer in the field of DJSI World and confirmation of the Eni title in the FTSE4Good and in the Carbon Disclosure Leadership Index | |
| Rating agencies for Sustainability | Recognition as Best performer in the field of the DJSI World Index and Confirmation in FTSE4Good and in the Carbon Disclosure Leadership Index |
| Stakeholder | Expectation/topics of interest | 2008 Actions and main results | Sharing the Code of Ethics |
| Associations and NGOs |
Transparency of operational activities |
Launch of the "Operation Transparency" in the Basilicata region with WWF |
Raccolta strutturata di feedback da parte di:
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Improvement of corporate strategies and programmes |
2 meetings with IUCN for sharing strategies for the protection of Biodiverrsity Participation in the Mediterranean Roundtable of EITI |
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| Local communities | |||
| University and research institutions | |||
| Opinion leaders and media | Reputation Risk Management |
RepTrack Industry and Italy; City Giornalisti Survey |
