COMPANY

Technical Support

As part of the Polimeri Europa's partnership with its customers, technicians work at identifying common objectives and collaborating to fulfil them, analyzing at the same time any new requests concerning the quality or the behaviour of its products.

This task involves technicians, who are expert in the production processes and the various applications using specialized laboratories, in particular in Mantua for the Intermediates business and in Porto Marghera for the Aromatics and Olefins business, which are equipped with state-of-the-art facilities and tools.

Those who choose Polimeri Europa do it also for the support they receive: technical, efficient, tailor-made.

Basic Chemicals
Polyethylene
Styrenics
Elastomers

Our service

The services offered, supported by Quality Assurance and Technical Management, cover the following fields:

assistance to solve specific technical problems
certification of conformity and legislative updates
technical documentation
technical analysis of complaints.

Our Service
Technicians are divided by specialisation:

Film

Moulding and extrusion

Product non-toxicity issues

to offer:

Promotion of and assistance with new and existing products
Assistance to solve specific technical problems
Training and refresher courses
Certification of conformity and legislative updates
Problem solving
Updating and development of products
Technical documentation
Testing and analysis
Joint developments

Research and other units centres are situated in Mantua (Italy) and in France and Germany, at the production plants.

Our laboratories
The Technological Centre in Mantua has:

Transformation Laboratories to evaluate a material's behaviour during the production process and its subsequent characterisation, even after accelerated ageing. These laboratories are equipped with a machinery park covering the main polyethylene transformation technologies and can manufacture products on prescription and/or carry out trials at a customer's factory.
Characterisation Laboratories for the evaluation of mechanical and optical properties, for chemical-physical analysis (macromolecular and structural characteristics) and for chemical analysis.
A Laboratory for Extraction, Migration and Organolectic Property tests, complying with international non-toxicity regulations.

Our Service
The Technical Assistance for Styrenics, located at the main production sites, is part of the Marketing function. This service, supported by Quality Assurance, Production, Research and Technology (with the exception of monomer Styrene, for which the specific Sales function operates) works in a proactive way in order to find the most suitable solutions to customer's problems and needs mainly acting through:

Troubleshooting and Technical Support
Product and application development

Troubleshooting and Technical Support
In this case the Technical Assistance activities are mainly aimed at complaint management/solving in the shortest possible time, at the search for solutions to customer's specific problems.

Product and application development
This task of the Technical Assistance develops the synergies that link directly the raw material industry to the productive downstream. Through an attentive monitoring of the market's and customers' needs in the numerous application fields, in which our products are used, the need for optimization and fine-tuning of new products is emerging, which satisfies also the requests for technological evolution, besides those for the raw material, also in the business concerning the transformation of plastics and elastomers. The high competitiveness of our range of products is such also due to the precious support of the Technical Assistance. Together with these basic activities, also the support for the production and the update of always complete and updated technical documentation, as well as the efficient rationalization of the division product portfolio is supplied.

Our Service
The Technical Assistance of the Elastomers, located at the main production sites, is part of the Marketing function. This service, supported by Quality Assurance, Production, Research and Technology (with the exception of monomer Styrene, for which the specific Sales function operates) works in a proactive way in order to find the most suitable solutions to customer's problems and needs mainly acting through: