In order to renew its attention towards customers, seen as citizens-consumers, and to build relations with its stakeholders, Eni has created a specific function to interact with Consumers’ Associations.
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Eni – Consumers’ Association: experimental on line Conciliation begins
Venice, 11 February 2009 – Eni’s experimental online Conciliation service has been launched and will last for one year and initially concern domestic gas customers in the Veneto region. At the end of the experimental period, the Conciliation Service will be extended across the whole country.
Rapid and easy to use, Eni’s Conciliation Service aims to facilitate the amicable resolution of customers’ complaints, bringing the company closer to the consumer.
